What Is HCC?
HCC (Hosted Contact Centre) is a cloud-powered platform that gives you everything you need to run a high-performance contact centre—without the limitations of on-premise systems.
From voice to video, email to WhatsApp, and self-service to smart routing, HCC helps you engage better, resolve faster, and scale smarter—all while reducing infrastructure overheads.
Key Benefits
Whether you’re scaling customer support, launching collections campaigns, or managing high-volume inbound calls, Vodacom HCC offers:
- Cloud-native flexibility with no major upfront investment
- Rapid deployment to get teams online faster
- Integrated omni-channel engagement across every digital touchpoint
- Enterprise-grade availability with ultra-high uptime
- Real-time dashboards and performance insights to optimise every call
Who It’s For
- Public Sector, Medium to Large Enterprises
Especially in finance, retail, healthcare, hospitality, and telecoms - Customer-Facing Teams
Handling support, sales, collections, or hybrid interactions - Operations & IT Leaders
Who need an agile, cost-effective, and integrated solution
Key Features
High Availability
Enterprise-grade cloud infrastructure with 99.99% uptime
Modular & Scalable
Add or remove contact centre functions like IVR, scripting, or outbound as needed
Rapid Deployment
Cloud-based rollout with no hardware headaches
Omni-Channel Ready
Voice, chat, email, WhatsApp, video—all on one platform
Open Architecture
Integrate easily with your VOIP, CRM, BI tools, or in-house apps
User-Friendly Control
Empower business users to manage workflows, scripts, and routing
Powerful Business Intelligence & Custom Reporting
Real-time dashboards and KPIs tailored to your business goals
Built for Collections & Financial Services
Optimised for PTP (Promise to Pay) and recovery strategies
Trusted by Industry Leaders
Used by major retail groups, financial customers and more
OPEX-Friendly Model
No big capital outlay—pay only for what you use
Fully Managed by Vodacom
One partner. One SLA. Total peace of mind.
A Better Contact Centre, Without the Overheads
With Vodacom Business Hosted Contact Call Centre, you don’t just run a call centre—you build a future-ready engagement hub designed for today’s customers and tomorrow’s demands.
Together, let’s build the extraordinary.
GET IN TOUCH
Get in touch to get connected
____
Get Hosted Call & Contact Centre
