What Is HCC?

HCC (Hosted Contact Centre) is a cloud-powered platform that gives you everything you need to run a high-performance contact centre—without the limitations of on-premise systems.

From voice to video, email to WhatsApp, and self-service to smart routing, HCC helps you engage better, resolve faster, and scale smarter—all while reducing infrastructure overheads.

Key Benefits

Whether you’re scaling customer support, launching collections campaigns, or managing high-volume inbound calls, Vodacom HCC offers:

  • Cloud-native flexibility with no major upfront investment
  • Rapid deployment to get teams online faster
  • Integrated omni-channel engagement across every digital touchpoint
  • Enterprise-grade availability with ultra-high uptime
  • Real-time dashboards and performance insights to optimise every call
Who It’s For
  • Public Sector, Medium to Large Enterprises
    Especially in finance, retail, healthcare, hospitality, and telecoms
  • Customer-Facing Teams
    Handling support, sales, collections, or hybrid interactions
  • Operations & IT Leaders
    Who need an agile, cost-effective, and integrated solution

Key Features

High Availability

High Availability

Enterprise-grade cloud infrastructure with 99.99% uptime

Modular & Scalable

Modular & Scalable

Add or remove contact centre functions like IVR, scripting, or outbound as needed

Rapid Deployment

Rapid Deployment

Cloud-based rollout with no hardware headaches

Omni-Channel

Omni-Channel Ready

Voice, chat, email, WhatsApp, video—all on one platform

Architecture

Open Architecture

Integrate easily with your VOIP, CRM, BI tools, or in-house apps

User-Friendly

User-Friendly Control

Empower business users to manage workflows, scripts, and routing

Custom Reporting

Powerful Business Intelligence & Custom Reporting

Real-time dashboards and KPIs tailored to your business goals

Financial Services

Built for Collections & Financial Services

Optimised for PTP (Promise to Pay) and recovery strategies

Trusted

Trusted by Industry Leaders

Used by major retail groups, financial customers and more

Friendly Model

OPEX-Friendly Model

No big capital outlay—pay only for what you use

Managed

Fully Managed by Vodacom

One partner. One SLA. Total peace of mind.

A Better Contact Centre, Without the Overheads

With Vodacom Business Hosted Contact Call Centre, you don’t just run a call centre—you build a future-ready engagement hub designed for today’s customers and tomorrow’s demands.

Together, let’s build the extraordinary.

GET IN TOUCH

Get in touch to get connected

____

Get Hosted Call & Contact Centre

ispa logo